4. Telephonic communications
  5. Audio message storage, retrieval, or synthesis

Rockwell Electronic Commerce Corp.

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ACD tier based routing

Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate

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ACD with packet data based agent interconnect

Multiplex communications – Pathfinding or routing – Combined circuit switching and packet switching
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Administration and control of an automatic call distributor...

Telephonic communications – Centralized switching system – Call distribution to operator
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Apparatus and method for providing support software for an...

Telephonic communications – Centralized switching system – Call distribution to operator
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Apparatus and method of maintaining and improving agent...

Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Discount or incentive
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