4. Telephonic communications
  5. Centralized switching system
  6. Call distribution to operator

Genesys Telecommunications Laboratories , Inc.

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Agent-initiated dynamic requeing

Telephonic communications – Centralized switching system – Call distribution to operator
Patent

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Agent-initiated dynamic requeing

Multiplex communications – Pathfinding or routing – Combined circuit switching and packet switching
Patent

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Agent-initiated dynamic requeing of misrouted calls in call-rout

Telephonic communications – Plural exchange network or interconnection
Patent

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Agent-predictive routing process in call-routing systems

Telephonic communications – Centralized switching system – Call distribution to operator
Patent

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Apparatus and method for improving e-mail routing in an...

Electrical computers and digital processing systems: multicomput – Computer-to-computer data routing
Reexamination Certificate

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