Method of delivering enterprise data through a call center

Details Method of delivering enterprise data through a call center Method of delivering enterprise data through a call center

2008-05-06

2008-05-06

Addy, Thjuan K. (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265010

Reexamination Certificate

active

10011578

ABSTRACT:
A method and apparatus are described for providing enterprise information to a client through a call center of the enterprise. The method includes the steps of detecting an identity of the client based upon call associated information received through a call connection between the client and the call center, presenting the client with a plurality of options based upon the identity of the client and presenting the client with enterprise information based upon a selected option of the plurality of options.

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