Method of and system for call service system, and computer...

Details Method of and system for call service system, and computer... Method of and system for call service system, and computer...

2007-04-17

2007-04-17

Tsang, Fan (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S088130, C379S265120, C379S266020

Reexamination Certificate

active

09842894

ABSTRACT:
A user is made to select among a retrieval of a knowledge data base, an inquiry through an electronic mail, and receipt of an answer to an inquiry through a telephone. This selection may be made through a homepage. When the user has selected a telephone call as a mode of receiving the answer, the operator makes a telephone call to the user using the operator's terminal.

REFERENCES:
patent: 5479487 (1995-12-01), Hammond
patent: 5742675 (1998-04-01), Kilander et al.
patent: 5982873 (1999-11-01), Flockhart et al.
patent: 6233332 (2001-05-01), Anderson et al.
patent: 6263066 (2001-07-01), Shtivelman et al.
patent: 6389132 (2002-05-01), Price

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