Telephonic communications – Audio message storage – retrieval – or synthesis – Interaction with an external nontelephone network
Reexamination Certificate
2002-12-16
2008-12-02
Tsang, Fan (Department: 2614)
Telephonic communications
Audio message storage, retrieval, or synthesis
Interaction with an external nontelephone network
C379S088130
Reexamination Certificate
active
07460651
ABSTRACT:
A method and apparatus are provided for routing a plurality of different types of Internet messages within a host to a plurality of agents. The method includes the steps of determining the message type of each of the plurality of different types of Internet messages and inserting a message type identifier into a packet of each message type of the plurality of different message types. The method further includes the steps of routing the packets to an Internet message distributor and distributing the messages within the Internet message distributor to the plurality of agents based upon the inserted message type identifier.
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Beckstrom Robert
Bonifazi Carlo
Dezonno Anthony
Funck David
Hodson Jeff
Husch Blackwell Sanders Welsh & Katz
Rockwell Electronic Commerce Corp.
Sing Simon
Tsang Fan
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