Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Discount or incentive
Reexamination Certificate
2008-06-10
2008-06-10
Diaz, Susanna M. (Department: 3694)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Discount or incentive
C379S265070
Reexamination Certificate
active
07386467
ABSTRACT:
A method and apparatus are provided for maintaining and improving a performance level of an agent performing a plurality of tasks. The method includes the steps of providing a performance threshold for each task of the plurality of tasks, measuring a performance parameter of the agent in completing each of the plurality of tasks and training the agent when the measured performance parameter of the agent in performing a task exceeds the respective performance threshold of the task for each task of the plurality of tasks.
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Dezonno Anthony
Eitel Robert T.
Hollatz Michael C.
Diaz Susanna M.
Rockwell Electronic Commerce Corp.
Welsh & Katz Ltd.
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