Telephony control system with intelligent call routing

Details Telephony control system with intelligent call routing Telephony control system with intelligent call routing

2011-02-22

2011-11-08

Hong, Harry (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C370S352000, C379S220010, C379S266010

Reexamination Certificate

active

08054965

ABSTRACT:
A system and method for communicating in a communication network, comprising presenting a communication comprising data over a communications network to a router, said router being adapted to route the communication to one of a plurality of available network destinations; automatically executing a communication targeting algorithm in the router, based at least in part on the data, wherein the communication targeting algorithm operates to contextually jointly analyze a plurality of parameters extracted from the data and a plurality of contextual parameters, to determine an optimum target for the communication, wherein the optimum target varies in dependence on both the data and the context of the communication; and routing the communication in dependence on the algorithm execution.

REFERENCES:
patent: 7894595 (2011-02-01), Wu et al.

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