Telephone call center with method for providing customer...

Details Telephone call center with method for providing customer... Telephone call center with method for providing customer...

2007-02-06

2007-02-06

Tieu, Benny Q. (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265020

Reexamination Certificate

active

10617486

ABSTRACT:
A method and system for use with a customer call center that processes telephone calls. If the customer is placed on hold at anytime during the call, the customer is provided with an audio indication that notifies the customer of expected duration of the wait time and the progress of the task that resulted in the wait.

REFERENCES:
patent: 4788715 (1988-11-01), Lee
patent: 5309505 (1994-05-01), Szlam et al.
patent: 5506898 (1996-04-01), Costantini et al.
patent: 5511112 (1996-04-01), Szlam
patent: 6141328 (2000-10-01), Nabkel et al.
patent: 6724764 (2004-04-01), Bondarenko et al.
patent: 6728363 (2004-04-01), Lieberman et al.
patent: 2002/0105957 (2002-08-01), Bondarenko et al.
patent: 2002/0110234 (2002-08-01), Walker et al.
patent: 2002/0114442 (2002-08-01), Lieberman et al.
patent: 2003/0043832 (2003-03-01), Anisimov et al.
patent: 2003/0108187 (2003-06-01), Brown et al.
patent: 2003/0231647 (2003-12-01), Petrovykh
patent: 2005/0207559 (2005-09-01), Shtivelman et al.

Affiliated with

Also associated with

Rating

Telephone call center with method for providing customer... does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Telephone call center with method for providing customer..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Telephone call center with method for providing customer... will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-3883224