Neural network for controlling calls in a telephone switch

Details Neural network for controlling calls in a telephone switch Neural network for controlling calls in a telephone switch

2006-09-19

2006-09-19

Deane, Jr., William J. (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S265020

Reexamination Certificate

active

07110526

ABSTRACT:
A method and apparatus are provided for processing calls in an automatic call distributor. The method includes the steps of learning a set of desired resource relationships for servicing a plurality of call processing load conditions in the automatic call distributor and, afterwards, distributing resources of the automatic call distributor based upon call processor loading and the learned desired set of resource relationships.

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