System and method for automated and assisted resolution of...

Details System and method for automated and assisted resolution of... System and method for automated and assisted resolution of...

2011-02-15

2011-02-15

Baderman, Scott T (Department: 2114)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

C714S025000, C714S046000, C717S124000, C717S125000, C717S126000

Reexamination Certificate

active

07890802

ABSTRACT:
A computer implemented method for assisted and automated resolving of Information Technology (IT) incidents is provided. The method facilitates one or more users to define repair workflows to resolve the IT incidents. The defined repair workflows are stored in a flow repository. The stored repair workflows are accessed and invoked by the one or more users. The invoked repair workflows are interactively executed for a user assisted resolution of the IT incident. The invoked repair workflows are executed automatically for the automated resolution of the IT incident.

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