Operator position and method for remote-controlling a speech con

Details Operator position and method for remote-controlling a speech con Operator position and method for remote-controlling a speech con

1995-11-16

1998-06-09

Matar, Ahmad F.

Telephonic communications

Centralized switching system

Switching controlled in response to called station...

37910201, 37910202, 379260, H04M 360

Patent

active

057647577

ABSTRACT:
Telephone calls passed from an operator service exchange (3) on to a local operator position (1) are received at the latter and information is issued to the caller. The principle components of the position (1) are (A) a connection (6) to the position desk controller (4) of the operator service exchange (3), (B) a speech connection from the position desk controller which terminates in a headset, and (C) a local personal computer (5) which, on the one hand, produces a display and controls the speech connection and, on the other hand, provides access to the required information. This position (1) is operated remotely, in that the local personal computer (5) is remote-controlled by a remote personal computer (8) through an ISDN telephone connection and in that, at the same time, the speech connection is extended from the position desk controller (4) through the local personal computer (5) and a telephone network to a remote operator position (2). In a preferred embodiment, the speech connection is passed through the ISDN telephone connection and also routed to the remote position (2) through the computer (8), so that the speech connection can be dealt with from the remote computer (8) alone.

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