Automatic call distributor having multiple audio sources

Details Automatic call distributor having multiple audio sources Automatic call distributor having multiple audio sources

1994-09-06

1996-07-09

Hofsass, Jeffery

Telephonic communications

Centralized switching system

Call distribution to operator

379 88, 379127, 379246, 379309, H04Q 364, H04M 300, H04M 164, H04M 1500

Patent

active

055352707

ABSTRACT:
An automatic call distributor 16 and method for routing incoming telephone calls from a central office telephone switching system 14 to a plurality of agent stations 18 and 20 and for providing different types of audio communications, preferably music, to incoming telephone calls based on the gate 28 and 30 through which the telephone calls are routed are provided. The automatic call distributor 16 includes a control computer 24 for routing incoming telephone calls to the gates 28 and 30. Music sources 38 and 40 generate predetermined types of music in response to the control computer 24. The music sources 38 and 40 are connected to the gates 28 and 30, respectively, to provide the predetermined types of music to incoming telephone calls routed through the respective gates 28 and 30.

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patent: 4996704 (1991-02-01), Brunson
patent: 5278894 (1994-01-01), Shaw
patent: 5335269 (1994-08-01), Steinlicht

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