Method and system for efficiently transferring telephone calls

Details Method and system for efficiently transferring telephone calls Method and system for efficiently transferring telephone calls

1997-09-03

2000-03-14

Hunter, Daniel S.

Telephonic communications

Audio message storage, retrieval, or synthesis

Call source identification

379 882, 379 8816, 379201, H04M 358

Patent

active

060382937

ABSTRACT:
A computer implemented method responds to a telephone call from a caller. In response to receiving the telephone call, a first call receiving device obtains call information for the caller. The first call receiving device transfers the telephone call and transmits the call information to a second call receiving device. A call recognition service may be employed as a central repository for the call information and as an interface between the call receiving devices. Transmitting the call information to the second call receiving device enables the second call receiving device to service the caller without having to reobtain the call information for the caller.

REFERENCES:
patent: 5179585 (1993-01-01), MacMillan, Jr. et al.
patent: 5479487 (1995-12-01), Hammond
patent: 5555299 (1996-09-01), Maloney et al.
patent: 5796812 (1998-08-01), Hanlon et al.
patent: 5854837 (1998-12-01), Trader et al.

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