Error detection/correction and fault detection/recovery – Data processing system error or fault handling – Reliability and availability
Reexamination Certificate
2004-10-06
2009-06-23
Baderman, Scott T. (Department: 2114)
Error detection/correction and fault detection/recovery
Data processing system error or fault handling
Reliability and availability
C707S793000, C707S793000, C715S701000
Reexamination Certificate
active
07552365
ABSTRACT:
A web site or other interactive service maintains user activity data reflective of the activities of its users. A failure analysis component analyzes the user activity data to automatically detect likely failure events. A failure event filtering component intelligently selects failure events for which to request feedback from the user, preferably taking into consideration information about the failure event itself and information about the particular user. Requests for user feedback, and operator responses to the user feedback messages, are preferably presented on a personal log page that also displays other types of personalized information.
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U.S. Appl. No. 10/612,395, filed Jul. 2, 2003 by Van Vleet, Fung, Ortega and Manber.
U.S. Appl. No. 10/640,512, filed Aug. 13, 2003 by McQueen, Hyman and Brinkerhoff.
Bezos Jeffrey P.
Hyman Michael I.
Marsh Brian D.
Amazon Technologies Inc.
Baderman Scott T.
Knobbe Martens Olson & Bear LLP
Truong Loan
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