Telephonic communications – Special services – Repetitive call attempts
Reexamination Certificate
2007-07-17
2007-07-17
Nguyen, Quynh H. (Department: 2614)
Telephonic communications
Special services
Repetitive call attempts
C379S265010, C379S265090, C379S265100, C379S265110, C379S266010, C379S309000
Reexamination Certificate
active
10177120
ABSTRACT:
A method and system for processing a call when a call recipient is unavailable by using virtual interaction queuing techniques over IP networks are disclosed. The method includes queuing the call in a queue associated with a call center, obtaining a messaging preference of the caller, disconnecting the call, generating at least one IP-based message for the caller according to the caller's messaging preference, and transmitting the at least one IP-based message to the caller over an IP network, so as to begin a virtual interaction between the caller and the call center after the call is disconnected.
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Avaya Technology Corp.
Nguyen Quynh H.
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