Telephonic communications – Special services – Anonymous party
Patent
1997-02-20
1998-10-06
Palys, Joseph
Telephonic communications
Special services
Anonymous party
379 69, G06F 1100, H04M 1110
Patent
active
058190295
ABSTRACT:
An automated third party verification system and method for verifying a customer's authorization to switch long distance service providers. The system broadly comprises a customer database manager, a third party verification (TPV) interactive voice response (IVR) system, and a TPV management system. The customer database manager contacts the customer and, responsive to the customer's authorization to switch long distance carriers, creates a text file of the customer's responses to a series of questions supporting the authorization. The text file is sent to the TPV IVR system. The TPV IVR system directs a series of scripted questions, corresponding to those already asked by the customer database manager, to the customer and records the responses as voice clips. The TPV management system presents the voice clips and the corresponding text file to a verifier through a voice data verification module. Verifications made by the verifier through the voice data verification module are monitored by a quality assurance processor within the TPV management system. The quality assurance processor targets suspect verifications and accelerates the input of test entries to the voice data verification module to confirm invalid verifications. Final verification status, when determined, is sent by the quality assurance processor to the customer database manager.
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Edwards Jim G.
Evans Lynn A.
Hokanson William J.
Jacobs Edmond
Lauckner Frederick G.
Brittan Communications International Corp.
Palys Joseph
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