Electrical computers and digital processing systems: support – Multiple computer communication using cryptography – Protection at a particular protocol layer
Patent
1998-09-10
2000-05-30
Iqbal, Nadeem
Electrical computers and digital processing systems: support
Multiple computer communication using cryptography
Protection at a particular protocol layer
379 67, G06F 1100
Patent
active
060702419
ABSTRACT:
An automated third party verification system and method for verifying a customer's authorization to switch long distance service providers. The system broadly comprises a customer database manager, a third party verification (TPV) interactive voice response (IVR) system, and a TPV management system. The customer database manager contacts the customer and, responsive to the customer's authorization to switch long distance carriers, creates a text file of the customer's responses to a series of questions supporting the authorization. The text file is sent to the TPV IVR system. The TPV IVR system directs a series of scripted questions, corresponding to those already asked by the customer database manager, to the customer and records the responses as voice clips. The TPV management system presents the voice clips and the corresponding text file to a verifier through a voice data verification module. Verifications made by the verifier through the voice data verification module are monitored by a quality assurance processor within the TPV management system. The quality assurance processor targets suspect verifications and accelerates the input of test entries to the voice data verification module to confirm invalid verifications. Final verification status, when determined, is sent by the quality assurance processor to the customer database manager.
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Edwards Jim G.
Evans Lynn A.
Hokanson William J.
Jacobs Edmond
Lauckner Frederick G.
Anitek Verification, Inc.
Iqbal Nadeem
Murphy James J.
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