Telephony intelligence in a data packet network

Details Telephony intelligence in a data packet network Telephony intelligence in a data packet network

2004-03-29

2008-08-19

Lee, Andrew C. (Department: 2616)

Multiplex communications

Pathfinding or routing

Combined circuit switching and packet switching

C370S410000

Reexamination Certificate

active

07415009

ABSTRACT:
A packet-data network is made intelligent in the sense of a connection-oriented, switched telephony (COST) network by enhancing one or more interconnected IP routers in the network with computer-telephony integration (CTI) processors executing CTI applications. No-charge-to-calling-party IP addresses are assigned and sponsored by various enterprises, who may also maintain call centers having at least one CTI-enhanced IP router connected to the network, and agent stations having IP telephones connected to the call-center-located IP router. With appropriate software and the CTI link to IP routers the performance of well-known conventional telephone systems may be provided in packet networks like the Internet.

REFERENCES:
patent: 5970065 (1999-10-01), Miloslavsky
patent: 6181788 (2001-01-01), Miloslavsky
U.S. Appl. No. 09/199,135, Neyman.

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