Telephonic switching system, telephonic switch and method for se

Details Telephonic switching system, telephonic switch and method for se Telephonic switching system, telephonic switch and method for se

1996-09-23

2000-02-22

Tsang, Fan S.

Telephonic communications

Centralized switching system

Call distribution to operator

379 9101, 379210, 379273, 379309, H04M 1100, H04M 342, H04M 300

Patent

active

060289252

ABSTRACT:
A telephonic switching system 100 including a telephonic switch 102 services telephone calls received from telephonic units 104 through a telephonic network 106. The telephone calls are received at input ports 107 and placed in virtual memory spaces 118 by the telephonic switch 102. There is one virtual memory space 118 for each input port 107, or voice channel, in the telephonic switch 102 such that all telephone calls received by the switch 102 are placed in a different virtual memory space. Virtual agents 119 service the telephone calls in the virtual memory spaces 118. Each virtual agent 119 is associated with one of the virtual memory spaces 118. The virtual agents 119 may connect the telephone calls to any of a number of resources. Exemplary resources include a voice response unit 108, local agent units 110 and/or remote agent units 112.

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patent: 5483578 (1996-01-01), Ackermann et al.

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