Telephone system with ubiquitous agents

Details Telephone system with ubiquitous agents Telephone system with ubiquitous agents

1992-07-02

1994-05-03

Dwyer, James L.

Telephonic communications

Centralized switching system

Call distribution to operator

379266, 379309, H04M 300, H04Q 364

Patent

active

053095138

ABSTRACT:
A telephone system (10) having an automatic call distributor (12a-c) for receiving calls and distributing the calls to at least one ubiquitous agent associated with the automatic call distributor (12a-c), a switch (20) connected to the automatic call distributor (12a-c), and a device (16) for controlling the switch (20) for connecting the switch (20) to the ubiquitous agents.

REFERENCES:
patent: 4620066 (1986-10-01), Bushnell et al.
patent: 4737983 (1988-04-01), Frauenthal et al.
patent: 4757529 (1988-07-01), Glapa et al.

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