Telephone support method, storage medium and apparatus

Details Telephone support method, storage medium and apparatus Telephone support method, storage medium and apparatus

2006-02-14

2006-02-14

Smith, Creighton (Department: 2645)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S266030

Reexamination Certificate

active

06999578

ABSTRACT:
A support reception unit issues a reception number in response to an application for support from a client and notifies the client of the reception number and a guidance for a call connection. A wait state management unit allocates into a queue the reception number sent from a call connection by telephone, holds the call connection and notifies the client, for display, of a current wait state and wait time points increased as a wait time elapses, until a support client becomes available for response. When the support client has become available for response, a support start unit confirms start of support for the client and, as a result of a confirmation response, connects by an extension the held call connection to the support client. A support end unit adds the wait time points to be accumulated and stores them at the point of time when the call connection with the supporter is terminated.

REFERENCES:
patent: 6711254 (2004-03-01), Sato et al.
patent: 2001-195497 (2001-07-01), None
patent: 2001-338095 (2001-12-01), None

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