Telephonic communications – Centralized switching system – Call distribution to operator
Patent
1994-09-30
1996-03-19
Matar, Ahmad F.
Telephonic communications
Centralized switching system
Call distribution to operator
379269, 379309, H04M 164
Patent
active
055008917
ABSTRACT:
A telecommunication system (10) having a single automatic call distributor (12) with a multiport switch (14) controlled by a central control processing unit (16) and an associated memory (18) for selectively interconnecting telephonic calls between external telephonic units (20) of an external telephonic network (24) and internal telephonic units (26A, 26B, 26C, 26D) coupled with the multiport switch (14) with a multilink host computer call control interface system (25) having a plurality of host computers (32A, 32B, 32C, 32D) coupled to the automatic call distributor and logical link interfaces (36A, 36B, 36C, 36D) each having a pair of physical link lines (38A, 38B, 38C, 38D) which correspond to an associated host computer (32A, 32B, 32C, 32D) to enable communication between the single automatic call distributor (12) and the plurality of host computers (32A, 32B, 32C, 32D) to provide the host computers with control of call handling operations performed at the automatic call distributor (12).
REFERENCES:
patent: 5001710 (1991-03-01), Gawrys et al.
patent: 5153909 (1992-10-01), Beckle et al.
patent: 5181239 (1993-01-01), Jolissaint
Harrington Noreen A.
Michelson Mark J.
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