Telephonic communications – Centralized switching system – Call distribution to operator
Patent
1995-11-15
1996-08-13
Hofsass, Jeffery
Telephonic communications
Centralized switching system
Call distribution to operator
379266, 379309, 379216, 379214, H04M 350
Patent
active
055464564
ABSTRACT:
A telecommunication system (10) having an automatic call distributor (12) with a multiport switch (14) controlled by a central control processing unit (16) in conjunction with a main memory (18) and in which the automatic call distributor (12) is coupled with an external telephonic network (26) having external telephonic units (22) for automatically distributing outdialed calls answered at the external units (22) to an agent telephonic unit (20) and for automatically distributing inbound calls received at the multiport switch (14) for the external units (22) to the agent telephonic unit (20), the automatic call distributor (12) is coupled with a tandem computer (34) which determines the pacing of outdialed calls by coordinating the number of outdial calls made with the number of inbound calls received to reduce the average incoming call waiting time due to excessive distribution of outdialed calls to the agent telephonic unit.
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McGourty Bernard J.
Vilsoet Robert W.
Dharia Parag
Hofsass Jeffery
Montayne G. A.
Patti C. B.
Rockwell International Corporation
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