Telephonic communications – Special services – Call diversion
Reexamination Certificate
2006-06-22
2010-11-02
Nguyen, Quynh H (Department: 2614)
Telephonic communications
Special services
Call diversion
C379S088210, C379S142010, C379S426000
Reexamination Certificate
active
07826606
ABSTRACT:
A telecommunication network comprises a switching system configured to route a call to a service platform, the service platform configured to transfer a prompt message over the call, collect caller-entered information from a caller over the call in response to the prompt message, and transfer the caller-entered information to a call processing system in the telecommunication network, the call processing system configured to transfer the caller-entered information to a destination processor at a call center, process a destination routing code from the destination processor to determine a destination routing instruction, and transfer the destination routing instruction to the switching system, and the switching system further configured to route the call to a destination in response to the destination routing instruction.
REFERENCES:
patent: 5555299 (1996-09-01), Maloney et al.
patent: 5696809 (1997-12-01), Voit
patent: 6768793 (2004-07-01), Sbisa et al.
patent: 7099449 (2006-08-01), Rogers et al.
Bell Jeffrey A.
Brown Lori L.
Cope Warren B.
Donelan Joseph Brent
Ma Xinjia
Asanbayev Oleg
Nguyen Quynh H
Sprint Communications Company L.P.
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