Technical support for software products

Details Technical support for software products Technical support for software products

2007-01-16

2007-01-16

Beausoliel, Robert (Department: 2113)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

Reexamination Certificate

active

10314925

ABSTRACT:
A computer software program is used to capture configuration values of predetermined parameters of vendor software and an operating system on which the vendor software is installed. Configuration values of predetermined parameters can be collected from more than one computer in a networked environment. A collated report of configuration values from the customer computer systems is sent to the vendor for diagnosis of the technical problem experienced by the customer.

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