Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2011-03-22
2011-03-22
Anwah, Olisa (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S266010, C379S309000
Reexamination Certificate
active
07912208
ABSTRACT:
An on-hold interface system is disclosed. According to one embodiment, the system includes an interactive voice response system for providing a plurality of audio signals to a telecommunications device of a calling party, wherein the calling party has been placed on-hold. The system also includes a server for checking accessibility of a network connection of a network device, wherein the network device is associated with the telecommunications device of the calling party. The system also includes an enhanced on-hold interface system for providing a plurality of signals to the network device. In addition, the system includes an automatic call distributor for receiving a signal indicating the accessibility of the network connection of the network device, and for instructing the enhanced on-hold interface system and the interactive voice response system to provide the plurality of signals to the network device and the telecommunications device based the accessibility of the network connection.
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Gao Xiaofeng
Scott David
Anwah Olisa
AT&T Intellectual Property I L.P.
Greenblum & Bernstein P.L.C.
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