Telephonic communications – Audio message storage – retrieval – or synthesis – Interacting voice message systems
Reexamination Certificate
2011-06-13
2011-11-08
Gauthier, Gerald (Department: 2614)
Telephonic communications
Audio message storage, retrieval, or synthesis
Interacting voice message systems
C340S005410, C379S088220, C379S093020, C379S111000, C379S100140, C379S201010, C434S169000, C704S247000, C704S273000, C704S275000, C705S014730, C705S039000, C725S006000
Reexamination Certificate
active
08054952
ABSTRACT:
Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database. The system comprises a processor; and a memory coupled to the processor. The memory comprises a list of telephone numbers associated with one or more destinations implementing IVR, wherein the destinations are grouped based on at least one category; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor for at least one personal record from the at least one user and for storing the at least one personal record in the IVR database.
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Lavian Tal
Or-Bach Zvi
Gauthier Gerald
Sartori Michael A.
Venable LLP
Wang Yao
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