Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2007-10-22
2010-06-15
Hong, Harry S (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C370S270000, C370S390000, C370S395200, C379S212010, C379S265020, C709S227000, C709S228000
Reexamination Certificate
active
07738650
ABSTRACT:
The present invention provides systems, methods, and apparatus for semi-stateless scalable and distributed management of telephone hunt group features in a PBX. In particular, the invention conducts an auction-like phone call handling process in which phone handling decisions are partially delegated from a central resource to the individual client agents. Briefly, phone handling functions offer available call to agents who then decide which available calls to handle. This auction-like process is preferably implemented using broadcast (or multicast) messaging features so that system components do not need to know or access global state information. Messaging is preferably built on a selected instant messaging protocol.
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Balk Igor
Choupak David Michael
Hong Harry S
Unison Technologies, Inc.
Winston & Strawn LLP
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