Systems and methods for scalable hunt-group management

Details Systems and methods for scalable hunt-group management Systems and methods for scalable hunt-group management

2007-10-23

2007-10-23

Hong, Harry S. (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C370S270000, C370S390000, C370S395200, C379S212010, C379S265020, C709S227000, C709S228000

Reexamination Certificate

active

11743088

ABSTRACT:
The present invention provides systems, methods, and apparatus for semi-stateless scalable and distributed management of telephone hunt group features in a PBX. In particular, the invention conducts an auction-like phone call handling process in which phone handling decisions are partially delegated from a central resource to the individual client agents. Briefly, phone handling functions offer available call to agents who then decide which available calls to handle. This auction-like process is preferably implemented using broadcast (or multicast) messaging features so that system components do not need to know or access global state information. Messaging is preferably built on a selected instant messaging protocol.

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