Systems and methods for a secure recording environment

Details Systems and methods for a secure recording environment Systems and methods for a secure recording environment

2006-06-30

2010-12-14

Cervetti, David García (Department: 2436)

Electrical computers and digital processing systems: support

Data processing protection using cryptography

C713S165000, C713S182000, C726S002000, C726S027000, C380S277000, C380S278000, C725S031000, C705S050000, C705S051000, C705S071000

Reexamination Certificate

active

07853800

ABSTRACT:
Systems and methods are disclosed for retrieving and playing back a secure, captured data in a customer center. In another embodiment, the method comprises: transmitting a request by a retrieval component to retrieve stored, encrypted data from a recording subsystem; establishing a secure communication between the retrieval component and the recording subsystem to retrieve the stored, encrypted data; receiving the stored, encrypted data by the retrieval component; transmitting a request to retrieve electronic keys for decrypting the stored, encrypted data; receiving the electronic keys by the retrieval component; decrypting the stored, encrypted data using the electronic keys; and playing back the decrypted data.

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