Error detection/correction and fault detection/recovery – Data processing system error or fault handling – Reliability and availability
Reexamination Certificate
2005-11-15
2009-02-17
Chu, Gabriel L. (Department: 2114)
Error detection/correction and fault detection/recovery
Data processing system error or fault handling
Reliability and availability
C714S045000, C714S048000, C714S025000, C714S057000
Reexamination Certificate
active
07493518
ABSTRACT:
The “Multiple Problem Ticket Creation Tool” (MPTCT) creates problem tickets on a network connected by an enterprise services bus having servers on the network with different problem ticketing systems. The MPTCT receives an original problem ticket, converts the original problem ticket to an XML or other format, determines which problem ticketing system is responsible for fixing the problem, determines which problem ticketing system are affected by the problem, creates an authoritative ticket on the responsible problem ticketing system, creates an informational ticket on every ticketing system affected by the problem, maps a tracking number between the original problem ticket and the related problem tickets created on other problem ticketing systems, tracks callbacks from each problem ticketing system, updates each related problem ticket with the callback information, and closes each related informational problem ticket and the original problem ticket when the authoritative problem ticket is closed.
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Anderson Eric
Becker Kenneth M.
Childress Rhonda L.
Riosa James A.
Schlosser Sandra J.
Chu Gabriel L.
Handelsman Libby Z.
International Business Machines - Corporation
Ko Chae
Siegesmund Rudolf O.
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