System and method of exchanging information via electronic mail

Details System and method of exchanging information via electronic mail System and method of exchanging information via electronic mail

2003-12-18

2008-08-05

Peeso, Thomas (Department: 2132)

Electrical computers and digital processing systems: support

System access control based on user identification by...

C713S168000, C713S170000

Reexamination Certificate

active

07409559

ABSTRACT:
The present invention provides an electronic communication system and method for conducting business transactions. The present invention requires a customer to access a proprietary e-mail application residing behind one or more firewalls to enable one to one communication with a customer service representative. The electronic mail system of the present invention is equipped with workflow component(s), mainframe system tie-ins, human resource system(s) capable of accessing CRM information, and archiving/storage capabilities to ensure accurate records of all electronic communication. The system further utilizes a series of attractive graphic interfaces to ensure that both the organization and the customer are provided with the requisite information for transacting business via electronic mail.

REFERENCES:
patent: 6449634 (2002-09-01), Capiel
patent: 6704772 (2004-03-01), Ahmed et al.
patent: 6725269 (2004-04-01), Megiddo

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