System and method of automatic parameter collection and...

Details System and method of automatic parameter collection and... System and method of automatic parameter collection and...

2006-06-06

2006-06-06

Baderman, Scott (Department: 2114)

Error detection/correction and fault detection/recovery

Data processing system error or fault handling

Reliability and availability

C714S048000, C714S057000

Reexamination Certificate

active

07058860

ABSTRACT:
The present invention includes a system for and a method of a support system which includes an information manager to gather performance information and error condition-related information from a computer product which is sent by the information manager electronically to a support server. The support server, working with an associated database, attempts to solve the underlying error present in the computer product by analyzing the information received, comparing the information to a database containing previously reported error related information and identification of a proposed solution or corrective action from the database. This proposed solution, or corrective action is then sent to the information manager.

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XML; whatis.com encyclopedia; Jan. 10, 2001; http://web.archive.org/web/20010331103057/whatis.techtarget.com/Whatis—Definition—Page/0,4152,213404,00.html.

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