Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2004-03-12
2010-11-09
Kuntz, Curtis (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S265090, C379S265130, C379S266020, C379S269000, C379S210010
Reexamination Certificate
active
07831032
ABSTRACT:
A system for establishing a connection between a contact requester (i.e. a potential customer) and a communications center is disclosed. The system has a message receiver which accepts a message from a communications device, such as a mobile telephone or a PDA, and a contact number. The contact number is usually the number of the mobile telephone or PDA. The system has furthermore a parser for parsing the message and identifying one or more identifiers in the message, including a destination identifier. The destination identifier indicates the number of a communications center, such as a call center, to which the message should be sent. A connector in the system uses the destination identifier and the contact number to establish a connection between a requested one of the communications centers and the contact requester.
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Hultquist Steven J.
Intellectual Property / Technology Law
Kuntz Curtis
Nguyen Phung-Hoang J
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