Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2006-08-01
2006-08-01
Smith, Creighton (Department: 2645)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S266010
Reexamination Certificate
active
07085366
ABSTRACT:
A system and method for providing telemarketing services through a hypertext network that interconnects a telemarketing server system with a customer computer and an agent computer. The telemarketing server accepts a telemarketing request from the customer, and forwards the request to the agent if the agent is available, and to a queue if the agent is not available. When an agent receives a request, communications are either established between the customer and agent at once, or else scheduled for a later time. Telemarketing functions are implemented separately from media transport functions through a hypertext network such that the need for geographic centralization of telemarketing agents is eliminated.
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AT&T Corp.
Smith Creighton
LandOfFree
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