System and method for telemarketing through a hypertext network

Details System and method for telemarketing through a hypertext network System and method for telemarketing through a hypertext network

1997-03-19

2000-10-17

Smith, Creighton

Telephonic communications

Centralized switching system

Call distribution to operator

379309, 705 26, H04M 300

Patent

active

061343188

ABSTRACT:
A system and method for providing telemarketing services through a hypertext network that interconnects a telemarketing server system with a customer computer and an agent computer. The telemarketing server accepts a telemarketing request from the customer, and forwards the request to the agent if the agent is available, and to a queue if the agent is not available. When an agent receives a request, communications are either established between the customer and agent at once, or else scheduled for a later time. Telemarketing functions are implemented separately from media transport functions through a hypertext network such that the need for geographic centralization of telemarketing agents is eliminated.

REFERENCES:
patent: 5710887 (1998-01-01), Celliah et al.
patent: 5793861 (1998-08-01), Haigh

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