Telephonic communications – Centralized switching system – Call distribution to operator
Patent
1995-07-19
1997-07-29
Zele, Krista M.
Telephonic communications
Centralized switching system
Call distribution to operator
379201, H04M 300
Patent
active
056527918
ABSTRACT:
A system (200) and method for simulating operation of an autonomic call distributor (100) is provided. The system (200) provides an indication of hardware resources, such as digit collector cards (120) and digital audio source cards (118), required for any given call volume and configuration of the automatic call distributor (100). The system (200) obtains system configuration data relating to the configuration of the automatic call distributor (100) from a user and/or by downloading the data from the automatic call distributor (100). Call traffic data relating to a desired call volume is similarly provided to the system (200). The system (200) simulates operation of the automatic call distributor (100) based on the system configuration and call traffic data and determines hardware resources required in the automatic call distributor (100) for the desired call volume based on the simulated operation of the automatic call distributor (100).
REFERENCES:
Smith et al., "Why CASE should extend into software performance," Software Magazine, v10, n9, pp. 49-56 Jul. 1990.
Doyle Robert J.
Sumner Roger A.
Sunderman Kurt E.
Hunter Daniel S.
Rockwell International Corp.
Zele Krista M.
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