Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2007-05-29
2007-05-29
Bui, Bing Q. (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S220010
Reexamination Certificate
active
11322444
ABSTRACT:
A system and method of routing both caller-paid and toll-free telephone calls includes a local exchange network and an interexchange network in communication with a call routing processor. The call routing processor receives status information on at least two call service centers and provides routing instructions to both the interexchange and local exchange networks. The method includes the steps of a call controller in a local exchange network communicating with a call routing processor also in communication with an interexchange network, the call controller identifying calls to call service centers and requesting instructions from the call routing processor.
REFERENCES:
patent: 4400587 (1983-08-01), Tayler et al.
patent: 4757267 (1988-07-01), Riskin
patent: 4953204 (1990-08-01), Cuschleg, Jr. et al.
patent: 5097528 (1992-03-01), Gursahaney et al.
patent: 5164983 (1992-11-01), Brown et al.
patent: 5274700 (1993-12-01), Gechter et al.
patent: 5291550 (1994-03-01), Levy et al.
patent: 5309513 (1994-05-01), Rose
patent: 5311572 (1994-05-01), Friedes et al.
patent: 5335268 (1994-08-01), Kelly, Jr. et al.
patent: 5335269 (1994-08-01), Steinlicht
patent: 5377186 (1994-12-01), Wegner et al.
patent: 5444774 (1995-08-01), Friedes
patent: 5450482 (1995-09-01), Chen et al.
patent: 5452350 (1995-09-01), Reynolds et al.
patent: 5467391 (1995-11-01), Donaghue, Jr. et al.
patent: 5519772 (1996-05-01), Akman et al.
patent: 5524147 (1996-06-01), Bean
patent: 5530744 (1996-06-01), Charalambous et al.
patent: 5533108 (1996-07-01), Harris et al.
patent: 5533115 (1996-07-01), Hollenbach et al.
patent: 5546452 (1996-08-01), Andrews et al.
patent: 5555299 (1996-09-01), Maloney et al.
patent: 5590188 (1996-12-01), Crockett
patent: 5592541 (1997-01-01), Fleischer, III et al.
patent: 5592542 (1997-01-01), Honda et al.
patent: 5619557 (1997-04-01), Van Berkum
patent: 5633924 (1997-05-01), Kaish et al.
patent: 5657383 (1997-08-01), Gerber et al.
patent: 5675637 (1997-10-01), Szlam et al.
patent: 5684870 (1997-11-01), Maloney et al.
patent: 5692033 (1997-11-01), Farris
patent: 5703943 (1997-12-01), Otto
patent: 5870464 (1999-02-01), Brewster et al.
patent: 5901214 (1999-05-01), Shaffer et al.
patent: 5915012 (1999-06-01), Miloslavsky
patent: 5923745 (1999-07-01), Hurd
Preferred Solutions Internet Publication downloaded from www.prefsolutions.com, entitled “The Call Center Directory—Technology,” 1997, 1-3.
GeoTel Communications Corporation, Intelligent CallRouter®: Managing the Interaction Between Customer and Answering Resources; 1997; pp. 1-9.
GeoTel Communications Corporation; product literature for GeoTel Enterprise CTI™: Bringing Enterprise Data to the Agent's Desktop; pp. 1-6; published prior to Jun. 12, 1998.
GeoTel Communications Corporation; Corporate and Product Overview, 1996.
GeoTel Communications Corporation, GeoTel Intelligent CallRouter® Product Overview; pp. 1-6; published prior to Jun. 12, 1998.
Aspect Communications; Internet publication downloaded from www.aspect.com entitled Aspect Integrated Call Center Solutions; 1997; pp. 1-3.
Davox Corporation; Internet publication downloaded from www.davox.com entitled Unison®: A Comprehensive Call Center Solution; pp. 1-5; dated Jan. 7, 1998.
Lucent Technologies; Internet publication downloaded from ww.wlucent.com entitled Definity® ECS Call Center; 1996; pp. 1-6.
GeoTel Communications Corporation; Internet publication downloaded from www.geotel.com describing the GeoTel Intelligent CallRouter®; 1995-1997.
Ekstrom Gayle Roberta
Manning Robert Francis
Brinks Hofer Gilson & Lione
Bui Bing Q.
SBC Properties L.P.
LandOfFree
System and method for routing both toll-free and caller-paid... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with System and method for routing both toll-free and caller-paid..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and System and method for routing both toll-free and caller-paid... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-3764295