Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2004-08-18
2009-10-13
Nguyen, Quynh H (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S220010, C709S224000
Reexamination Certificate
active
07602898
ABSTRACT:
The disclosure is directed to a customer support call system including an interactive voice response system configured to receive a customer support call and configured to determine a caller identification. The interactive voice response system is configured to determine whether the customer support call is associated with a computer system having an installed self-support tool. The customer support call system further includes a call center management system responsive to the interactive voice response system. The call center management system is configured to direct the customer support call in response to determining whether the customer support call is associated with the computer system having the installed self-support tool.
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Klein Adam Lee
McAfee Wesley
Scott Charles
Sullivan Marc Andrew
Wilbum, Jr. Donn
AT&T Intellectual Property I L.P.
Nguyen Quynh H
Toler Law Group
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