System and method for providing a call back option for...

Details System and method for providing a call back option for... System and method for providing a call back option for...

2006-09-05

2006-09-05

Tieu, Benny Quoc (Department: 2614)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S210010, C379S266070

Reexamination Certificate

active

07103170

ABSTRACT:
A system and method for providing a call back option to a customer of a call center. According to one embodiment, the system includes a telecommunications switch and an automatic call distributor in communication with the telecommunications switch via first and second communications links. The system also includes means for providing the customer with a call back option in response to a first call from the customer, wherein the first call is routed to the automatic call distributor by the telecommunications switch over the first communications link, and means for establishing a second call between the automatic call distributor and the customer over the second communications link when the customer accepts the call back option.

REFERENCES:
patent: 6049603 (2000-04-01), Schwartz et al.
patent: 6574329 (2003-06-01), Takeuchi et al.
patent: 6724885 (2004-04-01), Deutsch et al.
patent: 6847712 (2005-01-01), Mashimo et al.
patent: 6882641 (2005-04-01), Gallick et al.

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