System and method for providing a call back option for...

Details System and method for providing a call back option for... System and method for providing a call back option for...

2005-04-12

2005-04-12

Tieu, Benny (Department: 2642)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S266010, C379S209010, C379S210010

Reexamination Certificate

active

06879683

ABSTRACT:
A system and method for providing a call back option to a customer of a call center. According to one embodiment, the system includes a telecommunications switch and an automatic call distributor in communication with the telecommunications switch via first and second communications links. The system also includes means for providing the customer with a call back option in response to a first call from the customer, wherein the first call is routed to the automatic call distributor by the telecommunications switch over the first communications link, and means for establishing a second call between the automatic call distributor and the customer over the second communications link when the customer accepts the call back option.

REFERENCES:
patent: 5185782 (1993-02-01), Srinivasan
patent: 5311574 (1994-05-01), Livanos
patent: 5438568 (1995-08-01), Weisser, Jr.
patent: 5692033 (1997-11-01), Farris
patent: 6563921 (2003-05-01), Williams et al.

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