System and method for prioritizing contacts

Details System and method for prioritizing contacts System and method for prioritizing contacts

2006-03-14

2006-03-14

Tieu, Benny Q. (Department: 2642)

Telephonic communications

Centralized switching system

Call distribution to operator

C379S266020

Reexamination Certificate

active

07013005

ABSTRACT:
A system and method for prioritizing contacts is disclosed. The method discloses: receiving a set of requests from a set of contacts to be connected to a recipient; generating a first priority level score for each request based on an acoustical analysis of a contact speech signal within the request; generating a second priority level score for each request based on a keyword analysis of the request; combining the priority level scores for each request into a combined priority level score; prioritizing the requests within the set of requests based on their respective combined priority level scores; and routing to the recipient that request, from the set of requests, having a highest combined priority level score. The system of the present invention includes all means and mediums for implementing the method.

REFERENCES:
patent: 6215859 (2001-04-01), Hanson
patent: 6335962 (2002-01-01), Ali et al.
patent: 6353810 (2002-03-01), Petrushin
patent: 6408277 (2002-06-01), Nelken
patent: 6622140 (2003-09-01), Kantrowitz
patent: 6901390 (2005-05-01), Mizokawa
patent: 2002/0194002 (2002-12-01), Petrushin
patent: 2003/0023688 (2003-01-01), Denenberg et al.
patent: 2003/0033145 (2003-02-01), Petrushin
patent: 2003/0055654 (2003-03-01), Oudeyer
patent: 2003/0069936 (2003-04-01), Warner et al.
patent: 2004/0101127 (2004-05-01), Dezonno et al.
patent: 0946032 (1999-09-01), None
patent: 1102462 (2001-05-01), None
patent: 1256937 (2002-11-01), None
patent: 10-210153 (1998-08-01), None
patent: WO0051179 (2000-10-01), None
patent: WO0145361 (2001-06-01), None
Yacoub, Sherif—“Two-Engine Speech Recongnition” Pending application filed Jan. 30, 2003—U.S. Appl. No. 10/354,415.

Affiliated with

Also associated with

Rating

System and method for prioritizing contacts does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with System and method for prioritizing contacts, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and System and method for prioritizing contacts will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-3586511