Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2006-03-07
2006-03-07
Tieu, Benny Q. (Department: 2642)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S265100, C379S266070
Reexamination Certificate
active
07010115
ABSTRACT:
Disclosed is a method for distributing customer contacts to a transaction processing entity of a transaction processing system. The method includes predicting a time for assignment of a customer contact to a transaction processing entity in the transaction processing system. In an alternative embodiment, the method also includes finding a transaction processing entity that is available to process the customer contact and routing the customer contact to the found transaction processing entity. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that may allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
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Dezonno Anthony J.
Fechalos William
Rockwell Electronic Commerce Technologies LLC
Tieu Benny Q.
Welsh & Katz
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