System and method for predictive contacts

Telephonic communications – Centralized switching system – Call distribution to operator

Reexamination Certificate

Rate now

  [ 0.00 ] – not rated yet Voters 0   Comments 0

Details

C379S265100, C379S266070

Reexamination Certificate

active

07010115

ABSTRACT:
Disclosed is a method for distributing customer contacts to a transaction processing entity of a transaction processing system. The method includes predicting a time for assignment of a customer contact to a transaction processing entity in the transaction processing system. In an alternative embodiment, the method also includes finding a transaction processing entity that is available to process the customer contact and routing the customer contact to the found transaction processing entity. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that may allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

REFERENCES:
patent: 4881261 (1989-11-01), Oliphant et al.
patent: 5341412 (1994-08-01), Ramot et al.
patent: 5546456 (1996-08-01), Vilsoet et al.
patent: 5815566 (1998-09-01), Ramot et al.
patent: 5822400 (1998-10-01), Smith
patent: 5828839 (1998-10-01), Moncreiff
patent: 5911134 (1999-06-01), Castonguay et al.
patent: 6128646 (2000-10-01), Miloslavsky
patent: 6130933 (2000-10-01), Miloslavsky
patent: 6198814 (2001-03-01), Gill
patent: 6212178 (2001-04-01), Beck et al.
patent: 6230197 (2001-05-01), Beck et al.
patent: 6278777 (2001-08-01), Morley et al.
patent: 6311231 (2001-10-01), Bateman et al.
patent: 6567848 (2003-05-01), Kusuda et al.
patent: 6614903 (2003-09-01), Flockhart et al.
patent: 6694009 (2004-02-01), Anderson et al.
patent: 2001/0043586 (2001-11-01), Miloslavsky
patent: 2004/0249650 (2004-12-01), Freedman et al.
patent: WO 01/80540 (2001-10-01), None

LandOfFree

Say what you really think

Search LandOfFree.com for the USA inventors and patents. Rate them and share your experience with other people.

Rating

System and method for predictive contacts does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with System and method for predictive contacts, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and System and method for predictive contacts will most certainly appreciate the feedback.

Rate now

     

Profile ID: LFUS-PAI-O-3538039

  Search
All data on this website is collected from public sources. Our data reflects the most accurate information available at the time of publication.