Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2011-04-19
2011-04-19
Kuntz, Curtis (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S265110, C379S266010, C379S309000, C379S219000
Reexamination Certificate
active
07929686
ABSTRACT:
A method and system for managing requests in a hold queue and the responses thereto are described. By providing a management system for handling requests in a call queue, a requesting party may be free to perform other tasks while waiting for a response. In addition, the management system may modify request priority independently of a party receiving the request. The method and system may further facilitate the entry of request related information by implementing an information database. The flexibility of a receiving party in responding to a request may also be enhanced through a greater selection of response options. The management system and method may further provide automatic backup and secondary options if a receiving party's first option is unfeasible.
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Bienfait Roberta
Cox Richard V.
Nadji Behzad
Renger Bernard S.
Shahraray Behzad
AT&T Intellectual Property II L.P.
Greenblum & Bernstein P.L.C.
Kuntz Curtis
Nguyen Joseph J
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