Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2011-05-10
2011-05-10
Kuntz, Curtis (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S088020, C379S088180, C379S121040, C379S126000, C379S142050, C379S266010, C379S052000
Reexamination Certificate
active
07940913
ABSTRACT:
A system and method for servicing a caller at a contact center includes prompting the caller for a password associated with a certificate of disability of the caller, then accessing a database that contains the certificate authenticating the password to retrieve information listed in the certificate. The certificate information includes a type of disability of the caller. Following authentication, the system provides a service response appropriate for the type of disability of the caller. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
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Jabbour Fadi R.
Lee David C.
Lee Johnny
Patel Labhesh
Cisco Technology Inc.
Kuntz Curtis
Laekemariam Yosef K
The Law Offices of Bradley J. Bereznak
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