Error detection/correction and fault detection/recovery – Data processing system error or fault handling – Reliability and availability
Patent
1997-05-12
1999-11-09
Beausoliel, Jr., Robert W.
Error detection/correction and fault detection/recovery
Data processing system error or fault handling
Reliability and availability
G06F 1100
Patent
active
059833645
ABSTRACT:
A system and method for diagnosing faults that occur on a computer system. An executive unit loads an appropriate file set for a given fault from a database of file sets. An expert system unit analyzes the fault and uses the file set to determine a fact request to be asked or a remedy to be applied to the computer system. The executive unit directs a script management unit to run the fact request or remedy script selected by the expert system unit from the file set. If a response is given by a user or the computer system to the fact request, the executive unit returns the response to the expert system unit. The expert system unit engages in a further analysis based on the initial fault information and response received. The expert system makes additional fact requests if needed until a diagnosis is reached or the current file set is exhausted. File sets are linked in problem domains, and the executive unit can load another file set covering the same domain to continue the diagnostic process. If no local file sets are available, a remote unit determines if an appropriate remote file set is available and then retrieves it to continue the diagnostic process. An object management unit manages the file sets, which are structured into case-structured diagnostic sets, runtime files containing scripts and other information, and auxiliary files used by the scripts.
REFERENCES:
patent: 4634110 (1987-01-01), Julich et al.
patent: 4841456 (1989-06-01), Hogan, Jr. et al.
patent: 4972453 (1990-11-01), Daniel, III et al.
patent: 4985857 (1991-01-01), Bajpai et al.
patent: 5107497 (1992-04-01), Lirov et al.
patent: 5111384 (1992-05-01), Aslanian et al.
patent: 5122976 (1992-06-01), Bellows et al.
patent: 5123017 (1992-06-01), Simpkins et al.
patent: 5133046 (1992-07-01), Kaplan
patent: 5175800 (1992-12-01), Galis et al.
patent: 5295230 (1994-03-01), Kung
patent: 5315711 (1994-05-01), Barone et al.
patent: 5365310 (1994-11-01), Jenkins et al.
patent: 5367667 (1994-11-01), Wahlquist et al.
patent: 5402524 (1995-03-01), Bauman et al.
patent: 5404503 (1995-04-01), Hill et al.
patent: 5412452 (1995-05-01), Rego et al.
patent: 5455933 (1995-10-01), Schieve et al.
patent: 5469463 (1995-11-01), Polch et al.
patent: 5483637 (1996-01-01), Winokur et al.
patent: 5511162 (1996-04-01), Hamada et al.
patent: 5539877 (1996-07-01), Winokur et al.
patent: 5581664 (1996-12-01), Allen et al.
patent: 5586218 (1996-12-01), Allen
patent: 5630025 (1997-05-01), Dolby et al.
patent: 5675724 (1997-10-01), Beal et al.
patent: 5737514 (1998-04-01), Stiffler
patent: 5768496 (1995-01-01), Lidgett et al.
Bortcosh Raouf W.
Briney Lester S.
Hastings Steven D.
Hennessey Timothy J.
Hoe-Richardson Peter
Beausoliel, Jr. Robert W.
Elisca Pierre Eddy
System Soft Corporation
LandOfFree
System and method for diagnosing computer faults does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with System and method for diagnosing computer faults, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and System and method for diagnosing computer faults will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-1470617