System and method for determining the performance of a user resp

Details System and method for determining the performance of a user resp System and method for determining the performance of a user resp

1998-02-26

2000-03-14

Trammell, James P.

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Discount or incentive

705 11, 705 38, 379 88, 379265, 379266, 379309, 379 93, 379102, 434169, 434336, 434350, 235 56, 235386, G09B 700, H04M 164

Patent

active

060385448

ABSTRACT:
A system for determining the performance of a user responding to a call includes a processor, a memory, and an interface. The system presents stored audible and textual information to a user to simulate a call, and generates scores to determine the performance of the user in responding to the calls.

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Garry Ray, "Testing 1-2-3 Skills," Lotus, Apr. 1992, pp. 34-36.

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