Error detection/correction and fault detection/recovery – Data processing system error or fault handling – Reliability and availability
Reexamination Certificate
2003-03-20
2008-03-04
Beausoliel, Robert (Department: 2113)
Error detection/correction and fault detection/recovery
Data processing system error or fault handling
Reliability and availability
C714S026000, C709S220000, C709S221000
Reexamination Certificate
active
07340649
ABSTRACT:
A system and method for determining fault isolation in an enterprise computing system is disclosed. A method includes automatically troubleshooting errors in an enterprise computing system that receives at an analyzer engine a status notification from a first component. In response to receiving the status notification, the method automatically selects a first analyzer policy file from a set of analyzer policy files based on the status notification received at the analyzer engine, wherein the analyzer policy file contains troubleshooting logic for determining root causes for errors. The method automatically attempts to communicate with a second component based on the troubleshooting logic within the first analyzer policy file. The method automatically determines a root cause for the status notification based on the troubleshooting logic in the selected analyzer policy file and based on information obtained in connection with the attempt to communicate with the second component.
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Angamuthu Karthikeyan
Cox Robert V.
Heracleous Stephanos S.
Beausoliel Robert
Dell Products L.P.
Guyton Philip
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