Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2006-05-30
2006-05-30
Bui, Bing Q. (Department: 2642)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S266070, C379S266080
Reexamination Certificate
active
07054434
ABSTRACT:
A method and system is provided for common account based distribution of contact records. A comparison engine analyzes call record accounts to identify and tag related call records, such as call record accounts related to the same individual. A common account tag detector detects related accounts and communicates with a common account controller of a distribution module that distributes contact attempts in pools and queues. The common account controller locates related accounts, such as by searching for accounts having the same tag, to prevent additional contact attempts to the individual associated with the related accounts. The related accounts are forwarded to the operator who made the successful contact to coordinate resolution of the related accounts along with the account that originated the contact attempt.
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Duncan Daniel N.
Rodenbusch Richard
Austin Logistics Incorporated
Bui Bing Q.
Hamilton & Terrile LLP
Holland Robert W.
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