Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate
2004-05-11
2008-09-16
Tsang, Fan (Department: 2614)
Telephonic communications
Centralized switching system
Call distribution to operator
C379S265130, C379S203010
Reexamination Certificate
active
07426268
ABSTRACT:
According to at least one embodiment of the present invention, a method and apparatus are provided for enabling a caller on hold to listen to one or more ongoing calls. The method includes receiving an incoming call, determining a subject category and at least one keyword associated with the incoming call, and determining an ongoing call based on the subject category and the at least one keyword. In one embodiment, keywords associated with calls may be stored in a database.
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Jorasch James A.
Sparico Thomas M.
Tedesco Robert C.
Walker Jay S.
Sing Simon
Tsang Fan
Walker Digital Management, LLC
Walker Digital, LLC
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